When a Verizon customer is experiencing hardships because of COVID-19, Verizon will waive late fees and overage charges for 60 days from March 16 to May 13 for customers who let us know they are unable to pay as a result of economic hardship due to the pandemic, and we will not terminate service to those customers. If our customers are experiencing a hardship, they should call our customer service team to discuss their situation and available options. Customer support contact numbers, an online chat feature and support content can be found on the following pages:
Wireless: https://www.verizonwireless.com/support/
Business: https://www.verizon.com/business/gateway/
In Home: https://www.verizon.com/support/residential/home
15GB of high speed data for wireless consumer and small business customers will be automatically applied to consumer plans from March 25 through April 30, 2020. No customer action is necessary.
Verizon will also offer two months of waived internet and voice service charges for current Lifeline customers and a new affordable internet option for low-income households, starting April 3.
Consumer and small business Fios and DSL broadband internet plans have no data caps.
Verizon will offer free international calling to countries identified by the U.S. Centers for Disease Control as level 3 impacted by the coronavirus effective March 18 through the end of April. This is available to wireless postpaid consumer and small/medium business customers, and landline home phone customers. Unlimited calling will be included for mobile and landline calls, with the exception of Iran, Latvia, Lithuania and Slovenia provided 300 minutes of free calls per month. Effective March 19, wirelessprepaid customers will also receive a total of 300 additional minutes to call level 3 countries.
Verizon will also waive activation fees on new lines of service and upgrade fees starting March 18. This applies to all purchases and service-only activations made through Verizon digital channels, such as verizonwireless.com and the My Verizon app.
Through April 30, Verizon will offer unlimited domestic calling to customers on limited-minute plans. Eligible customers will receive a text message to inform them of the offer. No action is necessary; the offer will automatically be added to eligible accounts. [Updated on 03/23/2020]
Verizon is supporting the students and teachers in its Verizon Innovative Learning program, the company’s education initiative targeting Title 1 middle schools, by tripling their data allowances. Effective March 16, the additional connectivity includes all tablets and laptops within the program and upgrades data plans from 10GB/month to 30GB/month through June 30. The data increase will impact up to 116,000 students and teachers within Verizon Innovative Learning schools and help provide increased access to remote instruction as coronavirus (COVID-19) continues to affect school operations.
